Last Updated: 8 May 2025
Sorrento Whitsunday is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including through our website sorrentowhitsunday.com.
By using our services or providing your personal information to us, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Contact details — such as your name, email address, phone number, and postal address
- Booking details — such as reservation information, dietary preferences, or special requests
- Payment information — if applicable for booking deposits or events (processed securely via third-party payment providers)
- Website usage information — including IP address, browser type, pages viewed, and cookies
- Other information — you provide voluntarily via forms, email, phone, or in person
We will only collect personal information by lawful and fair means, and where it is reasonably necessary for our business functions.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Make a booking online, by phone, or in person
- Subscribe to our mailing list or promotional offers
- Fill out an enquiry form on our website
- Participate in a competition, survey, or event
- Contact us via email, social media, or other communication channels
- Visit our website, where cookies and analytics tools may collect usage information
3. Why We Collect, Hold, Use, and Disclose Your Information
We collect, hold, use, and disclose your personal information for purposes including:
- To manage reservations and event bookings
- To respond to your enquiries or feedback
- To send service or promotional communications (if you’ve opted in)
- To manage our website, marketing, and promotional activities
- To comply with legal obligations and regulatory requirements
- For any other purpose you would reasonably expect or that we disclose to you at the time of collection
4. Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers, such as booking platforms, website hosting, marketing, or payment processing services
- Our professional advisors (such as accountants, auditors, or legal advisors)
- Government or regulatory authorities if required by law
We take reasonable steps to ensure these third parties handle your information in accordance with this Privacy Policy.
Overseas Disclosure:
Some personal information (such as data processed via cloud-based software or marketing platforms) may be stored or processed outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles.
5. Website Cookies and Analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to improve functionality, monitor website performance, and enhance your experience.
You can control how your browser handles cookies through your browser settings.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure data storage, password protection, and access controls.
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure.
7. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it’s inaccurate, incomplete, or outdated.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe, and may need to verify your identity.
8. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can contact us using the details below. We take privacy complaints seriously and will respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Sorrento Whitsunday
Email: bookings@sorrentowhitsunday.com
Phone: (07) 4946 7454
Website: www.sorrentowhitsunday.com